How long does delivery take?

Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer.

Depending on your location, delivery will take between 5-7 business days within Australia and 14-20 business days internationally.

How much does delivery cost?

Australia:

Free Shipping on all orders over $100 AUD within Australia (7-10 days)

Standard Shipping: $9.95 FLAT RATE within Australia (7-10 days)

Express Shipping: $14.95 within Australia (4-7 days)

New Zealand:

Free Shipping on all orders over $100AUD to New Zealand (14-21 days)

Standard Shipping: $14.95 FLAT RATE to New Zealand (14-21 days)

Express Shipping: $25.00 to New Zealand (7-10 days)

How can I track my order?

After your order has been dispatched, you will receive an email with all the tracking details. Majority of our online orders are dispatched using Australia Post and you can track the parcel on their website www.auspost.com.au.

Do you deliver to my country?

To ensure we are offering the best customer service experience, we are upgrading our international shipping process.

Therefore we are only offering international shipping to the following countries:

• Australia
• New Zealand

How do I change my delivery address after my order has been placed?

If your order hasn't yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team hello@mystbottles.com.au as soon as possible to let them know the issue. Please ensure you have the order number included in your message.

What if I am not home when my order arrives?

The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact Star Track to organise another delivery.

What should I do if my order hasn't been delivered yet?

Please contact our Customer Service Team at info@mystbottles.com.au

Will I have to pay Customs & Duty fees?

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.

You are responsible for ensuring to comply with laws and regulations of the country of destination. MYST. Bottles does not have any responsibility on these additional charges that may apply.

Please refer to the government department for your country.

Why can't certain items be shipped internationally?

Products classified as Dangerous Goods are at risk of being rejected by certain countries. Aerosols for example, cannot go via Air internationally. 

A product I am purchasing says "Free Shipping" on it, what does this mean?

This item has Free Domestic Shipping applied to it. This means that if you order this item, all items in your cart will be shipped for free within Australia. 

Do you offer express shipping?

Yes, it is $14.95 for Australia and $25.00 for New Zealand